Frequently Asked Questions (FAQ)
General FAQ
What is MyECE?
MyECE is a website where you can access online services from the Department of Education, Culture, and Employment (ECE), such as Apprenticeship, Trade and Occupation Certification (ATOC), or applying online for Student Financial Assistance (SFA).
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What web browsers are supported on the MyECE site?
The MyECE site supports the latest versions of Internet Explorer, Google Chrome, Firefox, and Safari. Other web browsers can be used, but the student may experience service disruptions. Links for supported browsers can be found here:
Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/download-ie
Chrome: https://www.google.com/chrome/browser/desktop/
FireFox: https://www.mozilla.org/en-US/firefox/new/
Safari: https://support.apple.com/en-ca/HT201541
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MyECE Apprenticeship, Trade and Occupation Certification (ATOC) FAQ
What is ATOC?
The Department of Education, Culture and Employment (ECE), through Apprenticeship, Trade and Occupation Certification (ATOC), administers the Northwest Territories Apprenticeship and Occupation Certification programs in the NWT. ATOC services are provided by Career Development Officers (CDO) in ECE Service Centres throughout the NWT.
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What is MyECE ATOC?
MyECE ATOC provides certification, registration, and policy support to regional staff.
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How do I access MyECE ATOC?
If you are an ATOC client and are interested in registering to use MyECE ATOC please email us at apprenticeship@gov.nt.ca. We will email you an information package with detailed instructions on how to create a MyECE ATOC account and access your Apprenticeship and Occupation Certification program information.
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Is MyECE ATOC available in French?
Currently MyECE ATOC is only available in English.
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What information can I view through MyECE ATOC?
- Your contact information that we have on file
- Your Career Development Officer's contact information
- Program information such as certificate numbers and hours of work experience
- Technical training and exam results
- Status of technical training requests
- Apprenticeship Record Sheet
- Official Marks Letters
- School Notice Letters
- Occupation Certification Record Sheet
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What services can I access through MyECE ATOC?
- You can email a request to update your personal contact information; e.g., email, phone numbers, primary address
- You can search for technical training courses
- You can submit technical training requests
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After completing a course or exam, how long will it take for my results to be available on MyECE ATOC?
Course and exam results will be available within 10 to 15 business days of the last day of your course or the date the exam was written.
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Who do I contact if the information on my MyECE ATOC profile is incorrect?
If you notice any errors in your MyECE ATOC profile, you can send an email to apprenticeship@gov.nt.ca
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What do I do if I can't log into MyECE ATOC?
If you are unable to access MyECE ATOC, send an email to apprenticeship@gov.nt.ca and we will help you access your account.
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Can I register as an Apprentice through MyECE ATOC?
The apprenticeship registration process cannot be completed through MyECE ATOC. Registering as an apprentice requires close collaboration between the applicant, their employer and their CDO. Face to face meetings and signed documentation are important parts of the registration process.
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How do I get detailed instructions about using the features of MyECE ATOC?
The MyECE ATOC User Guide is available here. It provides detailed instructions on how to access and use the system.
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Can I apply for a new certificate of status or for final certification through MyECE ATOC?
Although you can view your program status and certificate numbers through MyECE ATOC, in order to ensure that we have all the required information to issue certificates, you should contact your Career Development Officer when you have met the requirements for certification.
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SFA Online Application FAQ
What is a Web Access Code?
Students applying for SFA online for the first time will need a Web Access Code (WAC). The WAC is a unique code used to link the student's information to the MyECE account so they can apply for SFA. Once the sign-in has been successful the WAC will not be required for future access.
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How do I get a Web Access Code?
SFA staff will send you a Web Access Code by email once you complete the form on the Online Application tab of the SFA website. You will need a Web Access Code to apply for SFA online with MyECE. Requesting a Web Access Code does not mean that you have applied for SFA.
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What happens if I lose or forget my Web Access Code before applying for SFA online?
Email nwtsfa@gov.nt.ca to get your Web Access Code again.
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Is the SFA online application available in French?
Currently the SFA online application is not available in French.
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Who do I contact if I cannot complete my SFA online application?
Contact the SFA office by calling 1-800-661-0793 toll-free or email nwtsfa@gov.nt.ca if you cannot complete the online application. Your request will be processed within one business day during regular business hours, Monday to Friday from 8:30am to 5pm.
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Will I receive notification that my application was received by SFA?
Once your application is submitted, a message will appear on your screen stating your application has been received. You will not receive an email notification.
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What happens to my application once it is submitted?
Your application will be entered as received by the SFA office, and your Student Case Officer (SCO) will assess your application. Applications are assessed in the order that they are received. It can take up to 90 days to process a late application.
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When will I receive notification that my application was approved or denied?
SFA will provide a written response within 25 business days of receipt of your application if you applied by your applicable application deadline.
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What are the deadlines to apply for SFA?
The following table outlines the SFA application deadlines:
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Can I track the status of my application online?
Yes. You will be able to see your SFA application status when you are logged into your MyECE account. Possible status' that may be displayed are:
Submitted → Your application has been received by the SFA office and is waiting for Student Case Officers review.
Approved → Your application has been approved and the SFA does not require any additional documents.
Declined by Student → You have declined SFA funding for the academic year and have notified the SFA office.
Hold → The SFA office has received your Form D but is still waiting on other outstanding documents like your Form E, Form F, loan agreements, etc.
Missing Information → The SFA office is missing a crucial section of your application, like residency, and cannot evaluate it until said missing section is supplied to our office.
Conditionally Approved → When you apply and meet the requirements for the SFA program you are sent a conditional approval letter. This letter outlines the additional documents we would need to approve your funding (Form D, E, F, or loan agreement).
Rejected → You application has been rejected by the SFA program. Please contact our office if you would like to know more information regarding the rejection.
Suspended → Your application has been suspended from the SFA program. Please contact our office if you would like to know more information regarding the suspension.
Late → Your application is considered late as it was not submitted before the appropriate deadline for your start date. Late applications are processed in the order they are received.
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Can I see what benefits I am approved for?
No. Information outlining SFA benefits can be found here.
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What does the asterisk (*) mean throughout the SFA online application?
The asterisk (*) represents a mandatory field that must be completed to submit the application online.
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What does the "ADD" button mean?
The "ADD" button is used to add additional information to your online application. For example, you would click the "ADD" button to include additional dependants, like your children, on your application.
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What types of assistance are available to Full Time Post-Secondary Students?
Depending on your student category and eligibility, you may qualify for the following assistance:
Northern Indigenous Aboriginal Residents
- Basic Grant assists with expenses associated with:
- Tuition and Fees
- Books
- Travel Costs (from your home community to the nearest location offering your program)
- Supplementary Grant or Remissible Loan:
- Monthly Living Allowance
- Repayable Loan assists with the expenses associated with:
- Tuition, fees, books, travel and monthly living expenses
- Study Grant for Students with Permanent Disabilities assists with the expenses associated with:
- Tuition, books, travel and accommodation
- Tutor, interpreter (oral, sign, note taker), transportation (to and from school), attendant care (while in school), special equipment (braille writer, alternative keyboard, alternate formats such as braille print or voice activated programs)
Northern Resident Schooled in the NWT
- Basic Grant assists with expenses associated with:
- Tuition and Fees
- Books
- Travel Costs (from your home community to the nearest location offering your program)
- Remissible Loan:
- Monthly Living Allowance
- Repayable Loan assists with the expenses associated with:
- Tuition, fees, books, travel and monthly living expenses
- Study Grant for Students with Permanent Disabilities assists with the expenses associated with:
- Tuition, books, travel and accommodation
- Tutor, interpreter (oral, sign, note taker), transportation (to and from school), attendant care (while in school), special equipment (braille writer, alternative keyboard, alternate formats such as braille print or voice activated programs)
Northern Resident
- Repayable Loan assists with the expenses associated with:
- Tuition, fees, books, travel and monthly living expenses
- Study Grant for Students with Permanent Disabilities assists with the expenses associated with:
- Tuition, books, travel and accommodation
- Tutor, interpreter (oral, sign, note taker), transportation (to and from school), attendant care (while in school), special equipment (braille writer, alternative keyboard, alternate formats such as braille print or voice activated programs)
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